Delivery & Returns

If your order is heading outside the UK, at check out you will not be charged UK tax (VAT), saving 20% *. However, the recipient may be liable to pay tax in the destination country.  Tax varies from country to country so check online to be sure.

* Magazines are not taxable so there will be no reduction on them

Delivery inside the UK

Free 2nd class post via Royal Mail for orders over £20
Free 1st class post via Royal Mail for orders over £50
Free courier delivery for orders over £90
 

Delivery outside the UK

Delivery costs abroad are based on weight, package dimensions and destination. Cost is calculated at checkout on orders up to 2 kg.  If your order weighs more please write to us at farmers@welshlavender.com and we will let you know the cost.
 

Returns and exchanges

If you are unhappy with a body care product please return it to us and we will replace it with another product or refund your money. If the item is not body care, first write to us as farmers@welshlavender.com to tell us about the problem.  
 
Please call us on + 44 (0)1982 552467 or email farmers@welshlavender.com to let us know you are returning an item and be sure to include a copy of your order confirmation. If you are posting it keep proof of post. 
 
Buying online means that you are also covered by distance selling regulations and are entitled to 7 days to return the goods for a full refund if you are not satisfied.
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 USUAL OPENING TIMES:  SAT & SUN 10 to 5. MON to THURS 10 to 3. Closed Fridays

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