Delivery & Returns

Delivery in the UK

Our delivery cost is a flat rate of £3.50 (unless you are only ordering 1 or 2 of our very light lip balm, then the order is less!).

Delivery is free for orders over £50 (before delivery costs).

We send all our parcels within the UK using Royal Mail’s first class post and yours should arrive within 5 working days of your order.

If an item is out of stock we’ll ask if you would like to wait for the stock to arrive, choose another item or cancel the order. If it is part of a larger order we will send the available items without delay.

Ordering from outside the UK?

We work out delivery costs based on the weight of your items and destination if you are ordering from outside the UK. Delivery costs are shown during the checkout process.

Returns and exchanges

We are proud of our products and want all our customers to be very happy with them. If you are unhappy with an item we will replace it with another product or refund your money.

Please call us on + 44 (0)1982 552467 or email lavender@welshlavender.com to let us know that you are returning item(s) to us and be sure to include a copy of your order confirmation with the item(s) you are returning.

Buying online means that you are also covered by distance selling regulations and are entitled to 7 days to send the goods back for a full refund if you are unhappy with them. You can find more information on this by visiting http://www.oft.gov.uk and searching for “DSR”.